Return Policy

Return Policy

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.*
 

  • Start the return process within 30 days of receiving your item.
  • Product must be in new or unused condition, with all original product inserts and accessories.
  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
  • We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
  • Ship the product as soon as possible so it arrives at our facility within 45 days  of receipt of the item.
  • We inspect all returned items and will refund you based on the condition of the item. We award a partial refund for opened or used products.


Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
 

  • Sending you replacement parts
  • Replacing the product or
  • Issue a refund** 
  • And we’ll also cover the cost of any return shipping
  • If the product is not defective, return shipping fees will apply and/or a partial refund may be issued

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Foshan Youngsun Kendy Intelligent Equipment Co., Ltd.

We are always providing our customers with reliable products and considerate services.

If you would like to keep touch with us directly, please go to contact us

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